Privacy Policy — Edgecote Property Limited

1. Who we are

Edgecote Property Limited ("we", "us", "our") is a property development company registered in England and Wales. We are the data controller for personal data collected through this website and our leaseholder portal.

If you have any questions about this policy or how we handle your data, please contact us at [email protected].

2. What data we collect

We may collect and process the following categories of personal data:

Contact information — name, email address, and any message content submitted via our contact form.
Account credentials — email address and hashed password for leaseholder portal accounts.
Leaseholder information — unit reference, lease dates, and property association for portal users.
Usage data — IP address, browser type, and pages visited, collected automatically when you use our website.

3. How we use your data

We use your personal data for the following purposes:

To respond to enquiries submitted through our contact form.
To provide access to the leaseholder portal and manage your account.
To share documents, service charge information, and notices relevant to your property.
To comply with our legal and regulatory obligations.
To maintain the security and integrity of our systems.

4. Legal basis for processing

We process your personal data on the following legal bases under UK GDPR:

Contract — processing necessary to perform our obligations under your lease agreement.
Legitimate interests — responding to enquiries and maintaining website security.
Legal obligation — where we are required to process data to comply with applicable law.
Consent — where you have given explicit consent, such as subscribing to communications.

5. Data retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Contact form submissions are retained for up to 12 months. Leaseholder account data is retained for the duration of the lease and for a reasonable period thereafter in accordance with our legal obligations.

6. Sharing your data

We do not sell or rent your personal data to third parties. We may share data with trusted service providers who assist us in operating our website and portal, subject to appropriate data processing agreements. We may also disclose data where required by law or to protect our legal rights.

7. Your rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you.
Request correction of inaccurate or incomplete data.
Request erasure of your data in certain circumstances.
Object to or restrict our processing of your data.
Request portability of your data in a structured, machine-readable format.
Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at [email protected]. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

8. Cookies

Our website uses essential cookies required for the operation of the leaseholder portal (session management). We do not currently use analytics or marketing cookies. If this changes, we will update this policy and seek your consent where required.

9. Changes to this policy

We may update this Privacy Policy from time to time. The date at the top of this page indicates when it was last revised. We encourage you to review this policy periodically.